Refund policy

RETURN & REFUND POLICY

Domestic Orders (United States)
We want you to be satisfied with your purchase.

Unused and unmounted items may be returned within 14 days of delivery, provided they are in original condition.

Faceting laps must be unused and unmounted to be eligible for return. Once a lap has been mounted or used, it cannot be returned.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

International Orders
Due to the complexity and cost of international shipping, international orders are final sale once shipped, except in cases of verified manufacturing defects.

VAT, customs duties, import taxes, and brokerage fees are not refundable.

If an international shipment is refused, abandoned, or returned due to unpaid customs charges, shipping and handling costs are non-refundable and remain the responsibility of the customer.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

Custom or Special Orders
Custom, made-to-order, or special-request items are non-refundable.

Contact
If you have questions about returns or need assistance, please contact:
support@gearlooselapidary.com